Tea infusier

Contact Soulveda Team in case of returning a product.

Shipping Policy

Last Updated: [10thOct 2023]

Thank you for shopping at Soulveda!

1. Shipping Methods and Timelines

We offer the following shipping methods for domestic orders:

• Standard Shipping: 7 to 10 business days
• Express Shipping: 2 to 5 days
• International Shipping: no available for small quantity/ large amount contact ou team.

Please note that shipping times may vary depending on your location, product availability, and other factors. We strive to process and ship orders as quickly as possible.

2. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as your chosen shipping method. You can view the shipping cost at checkout before completing your purchase. Contact our team for a small amount of order, potentially different delivery.

3. Order Processing

• Orders are typically processed within 3 business days (excluding weekends and holidays).
• You will receive a confirmation email with a tracking number once your order has been shipped.
• We do our best to fulfill orders promptly, but please allow for additional processing time during high-demand periods or special promotions.

4. Shipping Destinations

We currently ship to the following destinations:

• Australia

Please note that we do not ship to P.O. boxes.

5. Tracking Your Order

You can track the status of your order by clicking on the tracking link provided in your shipping confirmation email. If you have any questions about your order, please contact our customer support team at contact@soulveda.com.au.

6. Lost or Delayed Shipments

While we make every effort to ensure timely delivery, we cannot be held responsible for lost, stolen, or delayed shipments once they have been handed over to the carrier. If you encounter any issues with your shipment, please contact the carrier directly and notify us, and we will assist you in resolving the matter to the best of our ability.

7. Returns and Exchanges

For information on returning or exchanging products, please refer to our time by contact@soulveda.com.au. (Teas and oils are no exchangeble)

8. Contact Information

If you have any questions or concerns about our shipping policy, please contact us at:

Customer Support Email: contact@soulveda.com.au

Customer Support Phone Number: +61 0451318308