Soulveda Agreement, Policies & Procedures

Please, make sure you are reading all of these documents before your Treatment, service or program.

Soulveda, is a side-by-side relationship between customer or coach/mentor. You will be challenged to explore your current habits, behaviours and thought patterns in order to understand how to achieve your wellness goals. I, as your practitioner/ mentor, I am a deep listener who hears what you are saying and works with you to achieve your goals and ultimately design the life you are looking for.

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Consultation/Treatments/Services

1. Purpose

To establish guidelines for the provision of Ayurveda services, ensuring patient safety, compliance with legal requirements, and the delivery of high-quality care.

2. Scope

This policy applies to all staff involved in the delivery of Ayurveda services, including practitioners, administrative personnel, and support staff.

3. Definitions

• Ayurveda: A traditional system of medicine originating from India, which focuses on balancing the body, mind, and spirit through diet, herbal treatment, and yogic breathing.

• Practitioner: An individual certified or licensed to practice Ayurveda.

• Client/Patient: An individual receiving Ayurveda services.

4. Qualifications of Practitioners

• All practitioners must hold valid certification or licensure in Ayurveda.

• Practitioners must engage in ongoing education to stay current with Ayurveda practices and developments.

• Background checks and credential verifications are mandatory before hiring.

5. Client Intake and Assessment

• Initial Consultation: Conduct a comprehensive assessment, including medical history, lifestyle, diet, and current health concerns.

• Documentation: Maintain detailed records of assessments, treatments provided, and client progress.

• Confidentiality: Ensure all client information is stored securely and confidentiality is maintained in accordance with relevant laws.

6. Treatment Plans

• Develop personalized treatment plans based on individual assessments.

• Treatment plans may include dietary recommendations, herbal remedies, lifestyle changes, yoga, and meditation.

• Regularly review and adjust treatment plans based on client progress and feedback.

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Consent Form for any Services or Treatments at Soulveda

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By Accepting or Booking Soulveda services, I hereby consent to receive Ayurvedic treatment and therapies at Soulveda. I understand that Ayurvedic therapies involve traditional healing practices and herbal remedies, and I agree to abide by the recommendations and instructions provided by the Ayurvedic practitioner/therapist.

I acknowledge that Ayurvedic treatments may involve the use of (plant, mineral and animal resource) also oils, herbal pastes, and therapeutic techniques such as massage, steam therapy, and dietary recommendations. I understand that these treatments are intended to promote overall health and well-being, however, may not be suitable for everyone and in rare occasions they may cause aggravation of pre- existing symptoms or allergic reactions to supplements or herbs. The herbs, medications, treatments can not be returned for refund, whether they are opened or sealed.

I am aware that the results of Ayurvedic treatments may vary from person to person and that there may be risks associated with certain therapies. I agree to inform the practitioner of any medical conditions, allergies, or medications, If you are pregnant suspect that you are pregnant breast- feeding, please advise your Ayurvedic practitioner/ therapist. I am currently taking before undergoing any treatments, also I understand this is a treatment to promote wellbeing, and the results are not guaranteed.

I understand that the practitioner will make every effort to ensure my comfort and safety during the treatments, but I accept responsibility for any adverse reactions or discomfort that may occur as a result of the treatments.I agree to disclose any feedback or concerns I have during or after the treatments so that adjustments can be made to better meet my needs.

I acknowledge that I have been informed of the potential benefits, risks, and alternatives to Ayurvedic treatments and that I have had the opportunity to ask questions and seek clarification, I do no expect the Ayurvedic practicioner/therapist to anticipate and explain all risks and complications. With this knowledge I voluntary consent to receiving ayurvedic treatment.

I hereby release Soulveda, its practitioners, and staff from any liability arising from the provision of Ayurvedic treatments, except in cases of negligence or misconduct. I have read and understood the terms of this consent form, and I voluntarily agree to undergo Ayurvedic treatments at Soulveda.

 

Soulveda Program

Policies and Procedures about Soulveda Program (mentoring).

Our time together is all about you, your life and your wellness. I ask that you make your time with me a priority, show up on time, be prepared to work, be ready to explore your life in a new and different way and have fun. As your Coach/mentor, I will support you in discovering, creating and moving toward the life you want.

 

I provide the strategies and you will do the work you choose to get the results you desire. Therefore, you will be taking responsibility for your choices and results. They are your wins and accomplishments. By choosing to work with me you understand that personal coaching/mentoring through Soulveda Program is a relationship that you have with me, your Coach/Mentor, that is designed to facilitate the creation and development of your personal wellness goals and to develop and carry out to share knowledge, strategy or plan for achieving those goals.

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Confidentiality

 

Customer frequently want to say something private about themselves or share what they want most in life. I want you to know that our meetings are completely private and confidential, except where prohibited by law or if you are in danger of harm to yourself or others. I also want you to know that this confidentiality applies to your coach only. If you would like to tell others about the success and growth that comes from our work together that is wonderful and encouraged.

Also, All content offered by Soulveda company is the exclusive property of Soulveda or licensed by the owner Cassia Borges and, therefore, subject to protection by intellectual property rights. You are not allowed to share, modify, copy, reproduce, sell, or transfer any information, copyright, such as materials, or contents delivered to you during and after the Soulveda Company through any program.

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The Meeting

 

For over the online meetings, determined/schedule day, and time before trough to the “first 30 minutes meeting” or “exchanged messages”. Please do your best to make your program a priority and keep your appointments. I do take minimal notes during our time together to keep us on track.

I recommend you set up a coaching file, take notes and keep all pertinent information together and easily accessible for our meetings. Using a spiral notebook or computer for this purpose can be helpful.

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Meeting Rescheduling/Discontinuation

 

Please call/text or email me at least 24 hours in advance if there is a need to reschedule. If you fail to provide 24 hours notice to reschedule, your appointment will be forfeited. I realize that on rare occasions emergencies do occur so if this should happen please contact me at your earliest convenience and we will reschedule. If a holiday falls on your usually scheduled meetings, we will move the call to another mutually agreed upon day. For the provision of Soulveda Program, the amounts established in the Proposal will be owed to Soulveda company and, in case of default, the Services may be suspended, at Soulveda program’s free and exclusive discretion.

You may choose to discontinue the program at any time but the purchased fees discussed prior the program are non-refundable. Meeting sessions expire 60 days after purchase in case you don’t schedule your meeting unless otherwise agreed upon. Fees are non-refundable.

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The customer will be responsible for paying all Program fees in full. The customer understands that fees are non-refundable. The amounts advanced for reservation of places in the program,as indicated in the Proposal(s) will not be refunded under any circumstances.

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No form of refund will be due if you fail to attend a session or withdraw from the Services while performing any of the Soulveda program.

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Meeting Sessions Time and Support

 

Please know that I am here to support you and offer support in between our sessions 7 days per week. Feel free to email or text me and I will get back to you within 24 hours (usually sooner). This is for questions or concerns that can be expressed quickly and easily; also feel free to share wins anytime! If I feel that these forms of communication would not be effective for you, I will suggest an additional coaching session to accommodate your needs. Meeting Preparation/Action Steps Please do your best to be on time and prepared for our online meeting.

 

Coaching/mentoring is a side-by-side journey and is forward moving with the use of “action steps”. You will be determining what action steps you choose to take each week (if any) but please don’t be discouraged if you have not completed the action steps as discussed. We are all human and life gets in the way.

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Communication

 

Coaching is most effective when we keep the lines of communication open and free-flowing. However, there are times in any human interaction where misunderstandings can unwittingly and unintentionally occur. If at any time I say or do something that upsets you or doesn’t feel right, Please bring it to my attention. Don’t let it fester.

I promise that I will listen, ask questions and come to an understanding of your perspective. I ask that you do the same so that our interactions will be ones of mutual respect, increased awareness and learning. If we start working in challenging areas, we may touch on some personal and sensitive topics. As your Coach/mentor, I will be honest, respectful and professional in sharing my observations and perceptions. I ask that you also be honest about the situation so that you can gain clarity and make wise choices. Honesty is the foundation of any relationship, and your Soulveda Program can only be successful if we are both honest and respectful.

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Liability

 

I do not accept liability for the consequences of your decisions or choices. I work on the basis that you are fully responsible for your own health, career, business and personal choices. I will work with you to identify multiple approaches to your challenges or concerns to the best of my ability but only you know what is right for you. I am willing to share thoughts and ideas that come to my mind as we work together and I am also willing to share perspectives based on my education and professional experience. However, any and all choices or decisions about a course of action are yours and by agreeing to this contract you hold me, Soulveda company, harmless.

 

Personal Coaching and mentoring is a comprehensive process that may involve all areas of your life, including but not limited to: work, finances, health, relationships, emotions, routine, education, personal development, spirituality, self-care, recreation and nutrition. You acknowledge that deciding how to deal with these topics and implement choices is exclusively your responsibility. You understand that personal coaching/mentoring is not to be used in lieu of professional advice. You will seek professional guidance for legal, medical, mental health, financial, business or religious matters. The customer understands that the coach/mentor by Soulveda company is not a lawyer, doctor, manager, therapist, nutritionist, psychotherapist or any another entitled to provide legal advice.

 

Soulveda company makes no warranty as to the results that may be obtained from the use of the Services, or as to the timeliness, sequence, accuracy, reliability, completeness or content of any information or service provided through the Soulveda Program. You understand that all decisions in these areas are exclusively yours and acknowledge that your decisions and actions regarding them are exclusively your responsibility.

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If you are under the care of a physician or feel that there is information that I need to know in order to coach/mentor you for your transformation, it is your sole responsibility to follow up with your doctor and inform me of any and all health concerns. You are always free to reject any ideas, insights, perceptions or requests made by my session at any time.

 

As I customer, I understand and agree that I am fully responsible for my wellbeing during my meetings and this includes any and all decisions that I make during or outside of the Soulveda Program.

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How is Soulveda Program is different from Psychotherapy?

 

Coaching/mentoring is not psychotherapy. I do not work on an “issue” or dig into the past. I leave that work up to you. I will support you to move forward, share my knowledge and professional information, as a chef skill and Chopra methodology, develop a healthy routine, give some advice and ideas as a mentor and take the necessary action to create what you desire. If for any reason, it becomes apparent that other professional services are needed, we will discuss your options so that you can get the additional assistance you need. Coaching and mentoring is a learning and sharing knowledge model. Is also future-oriented and moves toward unleashing your unique desires and potential. Therefore, we will be working towards greater awareness and understanding so that you can make changes that will lead you to your desired outcomes as a healthy routine, wellness and quality of life.

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By working with me you acknowledge that “Soulveda Program” does not treat mental disorders as defined by the Australian Psychiatric Association. You understand that Soulveda Program is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment and will not use it in place of any form of such therapy. You further understand that if topics arise that you or your Coach believe would be served by seeing a mental health professional, a referral will be made. Please don’t hesitate to reach out with any questions about this document before we begin our work together. By hiring me as your Coach/Mentor through “Soulveda Company” you, hereby, acknowledge and agree to these terms.

 

Thank you and I look forward to working with you so you get the results you deserve!

Cassia Borges

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Soulveda Cooking Course Policy

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1. Course Overview:

   • Online cooking course based on Ayurveda. Through Zoom meetings, you will be able to participate in hands-on cooking sessions and gain a basic understanding of kitchen practises and procedures. The course will begin on November 5 and run through November 12, November 19, and November 26. We anticipate that you will have an adequate connection to the internet, have a place in the kitchen for your device (laptop or cellphone), and refrain from distractions like background noise or television while you cook. Please make sure your phone is muted and that you are wearing headphones if you can't avoid it. Bring notes and pens since you will receive instructions, a handbook, and a list of the necessary materials/ingredients that you will receive as soon as you join us. You can talk to one another and discuss any problems you might have.

     Each class lasts an hour to an hour and a half.

     Ayurvedic cuisine with options for both vegetarians and meat eaters. Give a thorough explanation of the course, mentioning its goals, target audience, and anticipated outcomes.

2. Course Materials:

   • You need to provide your own ingredients, equipment, and any recommended textbooks or online resources.

3. Registration and Payment:

   • By November 29th, the course outline must be submitted for registration.

4. Refund and Cancellation Policy:

   • If you decide to cancel the course for any reason, you will receive a full refund up until one week before the start date; after that, you will receive a 50% refund. It is not feasible to claim a refund if you take the course and then decide to do so. In case of missed class there is no refund. A recorded class will be provided to replicate the dish.

5. Course Structure and Schedule:

   • Classes will last an hour to an hour and a half each. If you miss a class, it will be recorded, so you can make it up later.

6. Attendance and Participation:

   • There are no attendance restrictions, and you can watch the recording whenever you like.

7. Code of Conduct:

   • Respect the chef and other participants; any inappropriate behaviour or violation will result in removal from the class with no a refund. Please respect the time provided for your speech as well as the time the others are taking to speak.

8. Technical Requirements:

   • Great internet connection is necessary for accessing the course, including recommended internet speed, download the Zoom app or connect by browsers. Laptop or cellphone will be accepted to connect. 

9. Privacy Policy:

   • Any personal information collected won't be shared is confidential.

10. Copyright and Intellectual Property:

    • Not permitted on sharing, copying, or distributing content without authorisation are included in the course materials.

11. Support and Feedback:

    • You can message the instructor throughout the course if you have any questions or concerns that wasn't covered in the session.

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Thank you and I look forward to working with you so you get the results you deserve!

Cassia Borges